Shipping policy

Shipping Policy

Last updated: April 2026

At TOTAL RELIEF, we are dedicated to delivering your order as quickly and efficiently as possible so you can start feeling better, sooner. This policy outlines our shipping terms, costs, and delivery timelines.

Please review the following information carefully before placing your order.

1. Shipping Costs & Methods (USA)

We offer Free Standard Shipping on all US orders over $50.00 USD.

For orders under $50.00 USD, a flat shipping rate applies.

Shipping Method Order Value Cost Est. Delivery Time
Standard Shipping $50.00 and up Free 3 - 5 Business Days
Standard Shipping $0.00 – $49.99 $5.99 3 - 5 Business Days

*(Note: The "Estimated Delivery Time" refers to the time in transit after the order has been handed over to the carrier.)*

2. Order Processing Time (Handling Time)

Before your order is shipped, we need time to process and pack it.

  • Handling Time: 1 - 2 Business Days (Monday to Friday).
  • Order Cut-off Time: 5:00 PM (EST).

Orders placed after 5:00 PM (EST) will be processed the next business day. Orders placed on weekends or holidays will be processed on the following business day.

Total Delivery Time = Handling Time + Transit Time
Example: If you place an order on Monday, it will typically arrive between Thursday (same week) and Monday (next week).

3. Shipping Locations

We primarily ship within the United States. We also ship internationally to select countries (United Kingdom, Canada, Australia, and Europe). International shipping rates are calculated at checkout based on weight and destination. International delivery times may vary from 7-15 business days depending on customs clearance.

4. Tracking Your Order

Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s). The tracking information will typically be updated by the carrier within 24-48 hours.

You can track your order directly on our website or via the carrier's tracking portal.

5. Taxes and Duties

  • United States: Sales tax is calculated at checkout based on your shipping address and state regulations.
  • International: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. TOTAL RELIEF is not responsible for these charges if they are applied and are your responsibility as the customer.

6. Delays and Issues

While we strive to meet these delivery times, shipping delays can occasionally occur due to high order volume, carrier issues, or severe weather conditions.

If you haven't received your order within 5 days of receiving your shipping confirmation email, please contact us at support@totalrelieflabs.com with your name and order number, and our support team will gladly look into it for you.

7. Contact Us

If you have any further questions regarding your shipping or order status, please don't hesitate to reach out: